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Consumer Tips
Billing Disputes, Disconnections & Your Right To Services
Florida Utility Commission  
Payment Assistance Programs

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Consumer Tips

Florida Water and Sewage (Consumer-SOS)

When To Call The Florida Public Service Commission

Florida Be Prepared
Preparing for power outages and other utility service interruptions during extreme weather.

101 Causes of High Summer Utility Bills (Florida)
The City of Tallahassee's energy auditors have visited more than 40,000 homes. We've learned a lot of ways to help city electric and gas customers save energy and money.

Bill of Rights for Electric and Gas Service (Florida)
Information on the provision of service, customer deposits, billing practices, meter problems, service interruptions and contacting the Commission.

Electric Power Interruptions  (Florida) 
Brief disruptions in electric service, usually lasting no longer than a few seconds are called momentary power interruptions or momentary outages. Learn more about general electric safety tips, and how to minimize the effects of these power interruptions.

How To Read Your Electric Meter (Florida)

Natural Gas Utility Regulation in Florida  (Florida)
Florida has 27 municipally owned systems and four special gas districts. Look inside to find out more.

Reducing Electric Costs (Florida)
The time of day when electricity is used can make a big difference to Florida, and ultimately, to you. By practicing "reducing electric costs" you can help reduce electric demand during peak times of the day, t

Twenty Summer Energy Tips That Really Work (Florida)
 Summer tips to save energy and keep you cool during those hot months.

Compare Electric Rates In Your Area

No-Cost Low-Cost Tips for Saving Money & Energy

Water and Wastewater

Drop by Drop: Save Money on Your Water Bill (Florida)
Presents a variety of indoor and outdoor water-saving tips to help conserve water and trim your bill. Also tells how to read a water meter and check for leaks.

Price Index and Pass Through Rate Adjustments for Water and Wastewater Utilities (Florida)
Price index and pass through rate adjustments allow water and wastewater utilities to keep up with rising industry costs without a full rate proceeding. Explains about the policies and procedures related to these increases.

Rate Case Procedures For Water And Wastewater (Florida)
Provides a more detailed explanation of the various types of rate case proceedings specific to water and wastewater. Explains  how rates can be affected.
PDF version of brochure

Your Water & Wastewater Service (Florida)
Provides explanations of some of the policies and procedures regarding specific issues, such as initiation of service, customer deposits, rate structure, billing practices, meter problems and service interruptions.

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Billing Disputes, Disconnections & Your Right To Services
Billing Disputes
Disconnections
Your Right To Services
Help In Other States

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Billing Disputes

When To Call The Florida Public Service Commission

Problems with Utility Service or Rates (Florida)
You are entitled to receive safe, adequate utility service at reasonable rates. The rates and service of investor-owned utility companies in Florida are regulated by the Florida Public Service Commission.

Bill of Rights for Electric and Gas Service (Florida)
Information on the provision of service, customer deposits, billing practices, meter problems, service interruptions and contacting the Commission.

Electric Power Interruptions  (Florida) 
Brief disruptions in electric service, usually lasting no longer than a few seconds are called momentary power interruptions or momentary outages. Learn more about general electric safety tips, and how to minimize the effects of these power interruptions.

Utility Ratemaking in Florida
The Florida Statutes (laws) establish the powers and responsibilities of the Florida Public Service Commission as regulator of the public utilities in the state.

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

Find The AARP In Florida
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

General Guidance (Not State Specific)

Responsibility For Paying Someone Else's Utility Bill  
(Legal Issues To Raise In Your Defense)

Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
Has Every Legal Argument In The Book!

Utility Credit-Your Rights To Services Without A Deposit (FTC)

How To Right A Wrong (FTC)


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Disconnections

Problems with Utility Service or Rates (Florida)
You are entitled to receive safe, adequate utility service at reasonable rates. The rates and service of investor-owned utility companies in Florida are regulated by the Florida Public Service Commission.

Bill of Rights for Electric and Gas Service (Florida)
Information on the provision of service, customer deposits, billing practices, meter problems, service interruptions and contacting the Commission.

Electric Power Interruptions  (Florida) 
Brief disruptions in electric service, usually lasting no longer than a few seconds are called momentary power interruptions or momentary outages. Learn more about general electric safety tips, and how to minimize the effects of these power interruptions.

Responsibility For Paying Someone Else's Utility Bill  
(Legal Issues To Raise In Your Defense)

How To Help Older Americans Avoid Loss Of Utility Services

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

Find The AARP In Florida
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).


General Guidance (Not State Specific)

What To Do When Your Utility Service Has Been Disconnected

How To Help Older Americans Avoid Loss Of Utility Services

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).

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Your Right To Service

Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
Has Every Legal Argument In The Book!

Utility Credit-Your Rights To Services Without A Deposit (FTC)

How To Help Older Americans Avoid Loss Of Utility Services

Find The AARP In Florida
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

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Help In Other States

Utility Problems In Other States (Consumer-SOS)
Find The Rules In Your State on billing disputes, deposits, winter shutoffs and more.

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).

Find The AARP In Your State
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

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Payment Assistance Programs

Emergency Home Energy Assistance for the Elderly Program (EHEAEP) (Florida)
Assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency.
Payments are for home heating or cooling and other emergency energy-related costs during the heating (October - March) and cooling (April - September) seasons.

Florida Utility Assistance Programs (Google)

Benefits Help: Where To Find Assistance In Florida
A-Z help with where to get assistance with food stamps, emergency cash, mortgage assistance, rent assistance, utility assistance, Medicaid. Medicare, job training, homecare for the disabled, social security benefits, veteran benefits and more.

Can't Pay Your Rent, Mortgage or Utilities? (Consumer-SOS)
Step by step on what to do and where to go for assistance.

Rent, Utilities and Mortgage Assistance In Florida  (Google)
For help in your county or city, add the name of your county or city after the name of your state.

United Way Help Line  (For All 50 States, DC & Puerto Rico)
Choose your state, select your city, and look up help agencies throughout your state and city. Their stellar search engine can lead you to any social service topic imaginable.  Just type in the words "Utilities and Assistance".

The Salvation Army Nearest You   (All 50 States & DC)
The Salvation Army often helps with rent, utilities, transportation, food, clothing and mortgage assistance.

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State Utility Commissions And Where Else To Get Help  

Florida Public Service Commission
Consumer assistance hotline and staff phone directory.

Legal Aid And Pro bono Help In Florida
Select your county for a directory of links and phone numbers.

A To Z Complaint Guide (Florida Government & Non Profit Directory)
Where to go when you have a problem.

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

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